FAQs
How long does it take to process an order?
Your order will usually be processed within 1-2 business days. After dispatch, you will receive a confirmation email with a tracking number so you can track your order at any time
Bieten Sie internationalen Versand an?
Yes, we offer international shipping! No matter where you are, we will make sure our high-quality stainless steel instruments arrive safely. Please note that delivery times may vary depending on the destination country
How much are the shipping costs?
Shipping costs depend on your location and the size of your order. More detailed information will be provided during the checkout process. We also offer free shipping for orders over a certain value.
What are your return policies?
You can return unused items within 30 days of receiving the goods. Please make sure the product is in its original packaging. Contact us in advance to organize the return and we will be happy to help you.
How can I cancel or change my order?
If you wish to cancel or change your order, please contact us immediately. Changes can only be made before processing. Once the order has been dispatched, cancellation or changes are unfortunately no longer possible.
Can I track my shipment?
Yes, once your order has been shipped, you will receive an email with a tracking number. This allows you to track the status of your shipment online at any time.
Which payment methods do you accept?
We accept a variety of payment methods including credit cards, PayPal and bank transfers. All transactions are protected by our secure payment providers.
